Technical Support

Welcome to the technical support page. We’ve created short video tutorials to make using some of our popular tools and features easier to use. A list of the most frequently asked questions have been included below as well for your quick reference. If you need additional assistance, please email

My Account Tutorials

Discover the ins and outs of managing your My Account. Learn how to change your account password, update your profile, and set your preferences.

Common Technical Issue Tutorials

We want to help make your experience easier and alleviate any frustrations associated with technology. In this section, we’ve created some quick tutorials to show you how to easily overcome some common technical issues.

Frequently Asked Questions (FAQs)

What is MySchedule?

The MySchedule tool allows participants to easily sort through the wide selection of CE offerings and create a custom schedule online before arriving at the Conference. This tool is used to guide you throughout the week. MySchedule carries over into the mobile app, WVC-Connect and converts to a virtual and printable MyRecord after the conference. Participants can then use the record of sessions to track what was attended.

Why is my badge being scanned?

Badge scanning technology is utilized to assist you in keeping track of the sessions that you attend. Most rooms employ overhead units located at the doorway with the digital sign announcing the sessions in the room. Following the conference, your record of sessions attended can be accessed from your WVC account. You will be able to see the scanned information and make any adjustments that you feel are necessary. In addition to this purpose for scanning, WVC uses this information to improve future events.

What is the WVC Learning Library?

The Learning Library is the ultimate veterinary education resource center, available 24/7.
As well as access to select Conference proceedings, we continuously add new content including podcasts, audio, and video. Learn more at

How can I watch WVC-TV?

WVC-TV airs a live stream and rebroadcast of select sessions presented during the Annual Conference. Sessions are broadcast to viewers through Learning Library to active subscribers and Conference participants, which is viewable from any computer or mobile device with Internet. You may also view via the WVC-Connect mobile app, and television displays available throughout the Convention Center and Exhibit Hall. WVC-TV is no longer broadcast through the hotel network.

CE credit is not available for viewing sessions aired on TV.

How do I access Conference Notes?

Conference Notes will be available on February 1, 2017.


  1. DOWNLOAD ZIP FILE (available to conference participants) –

Download all conference notes by logging in to the program website and selecting “Download All Conference Notes” from the navigation area on the left hand side of the screen.


  1. PROGRAM WEBSITE (available to conference participants)

Search the program, then select sessions of interest. If notes have been provided by the presenter, a “notes” button will appear. You can also select the download all notes and it will provide a zip file for you. Click to view, then download or print.



As a Conference participant or subscriber to the Learning Library, you receive access to the 2017 Conference Notes at no cost. Videos & other content are available for $19.99/month or $198/year. There is no required commitment. You can adjust your account to pay for a single month or subscribe on a reoccurring plan. Courses and events are not included in the subscription.  You can browse the Library at no cost with a 90-sec preview on video and audio files. In order to access notes, you must be logged in using the email address and password used when you registered for the event. If you are not logged in, you will not be able to view the notes.

How long are Conference Notes available?

Conference Notes are available on the program website for up to one year. Extended access to notes from the year attended are available on the WVC Learning Library website at no additional cost ( Additional content requires a subscription to Learning Library (

Can I upload them to my personal or work computer? How?

You can download the notes from the various sources (See question above about “How do I access Conference Notes?”). Once the notes have been downloaded, they are yours for personal use. Notes are copyrighted materials and not available for sharing or use beyond personal reference.

What sessions do not have Conference Notes?

The list of sessions without Conference Notes will be posted (LINK) February 1, 2017.

What is WVC Connections?

Connections is a complimentary resource developed for you and is only open to previous participants of the Annual Conference, a hands-on lab or other WVC career development course. Connections is a secure and private place where you can pose questions to industry experts, participate in discussions on topics that impact your practice and find professionals who share your interests. Visit to:

  • CONNECT and communicate with fellow participants
  • NETWORK via a comprehensive directory of veterinary professionals
  • PARTICIPATE in focused discussion groups or connect individually
  • ACCESS useful and informative documents in the resource center
  • SHARE documents. Organize, tag, and rate resource materials


Where is the 2017 WVC Annual Conference?

Mandalay Bay Resort & Casino is located 2 miles from McCarran International Airport.

Mandalay Bay Resort & Casino
3950 S. Las Vegas Blvd
Las Vegas, Nevada 89119

Click here to view a map

Dates: Sunday March 5th, 2016 through Thursday March 9th, 2017.
Paid labs are available on Saturday March 4th, through Wednesday March 8th. You may sign up for these labs by logging into your profile and registering.

How do I convince my boss that I will benefit from attending the WVC Annual Conference?

The five days that you spend at the WVC Annual Conference is the most practical and cost-effective professional development available.  You will learn from expert instructors and gain knowledge that you can return to your practice and put to use immediately. With over 1,000 hours of CE available, the conference is your opportunity to earn all required CE in one place.

WVC’s Annual Conference is known to be the highest quality program on offer, in a world-class destination that is also cost effective for travel and accommodation. 97% of last year’s attendees said they would recommend attending the conference to a colleague.

WVC has provided a template to help you convince your boss to say yes. Click HERE to download How To Get Your Boss To Say Yes!

When will the 2017 Exhibit Hall be open?

Location: Mandalay Bay South Conference Center level 1, Bayside BC.

Monday March 6th: 9:00a to 6:00p
Tuesday March 7th: 9:00a to 6:00p
Wednesday March 8th: 9:00a to 5:00p

Limited education sessions are available in the Exhibit Hall from 1:00-2:00p each day.

Who can attend the WVC Annual Conference?

WVC presents scientific and practice relevant information to members of the veterinary profession and supporting paraprofessionals. The Annual Conference is not open to the general public and reserves the right to determine attendance and participation of non-veterinarians.

  • Graduate Veterinarians: Graduate veterinarians are welcome to attend the Conference regardless of their licensure status, employment status, or school of graduation. A graduate veterinarian, first-year graduate and retired veterinarian, must register as a veterinarian.
  • DVM Students: U.S. and International students may register online or onsite. Students must present their current school ID to the DVM Student Counter, at Onsite Registration. Note: DVM student registration does not apply to DVM graduates with a residency or internship status.
  • Veterinary Technicians, Veterinary Assistants, Practice Managers, and Administrative Staff: Veterinary technicians, veterinary assistants, practice managers and administrative staff are eligible to attend the Conference. Administrative staff must be employed in a veterinary facility. Minimum age for all registrants is 18.
  • Veterinary Technician Students (U.S. and Canada): Must be enrolled in an AVMA accredited program. Available to 2nd, 3rd, or 4th year students only. Online registration is available, September 1, 2016 to February 16, 2017. NOTE: Student must fax, mail, or email, letter from Program Director, on school letterhead, confirming enrollment, or submit documentation of current program enrollment, prior to Conference, for badge to be printed. Onsite registration is not available.

How many people usually attend the Annual Conference?

Nearly 15,000 veterinary professionals attend WVC Annual Conference, of which over 6,000 are veterinarians. Approximately 90% are from the U.S. and 10% from other countries.

How many CE hours are offered?

Continuing Education Credit Information

Full Conference: Up to 57 CE Hours
One-day Conference: 5-12 CE Hours
Exhibit Hall: Up to 2 CE Hours**

Each lecture is 50 minutes long and provides one hour of CE credit.  Please check with your respective state regarding the acceptance  of hours spent inside the Exhibit Hall for continuing education credit. Total hours are determined according to the following schedule:

Saturday, March 4: 9 CE Hours*
Sunday, March 5: 8 CE Hours*
Monday, March 6: 10 CE Hours
Tuesday, March 7: 12 CE Hours
Wednesday, March 8: 10 CE Hours
Thursday, March 9: 8 CE Hours

To meet the requirements for the State Board of Veterinary Medical Examiners, you must check in at the TX counter at Onsite Registration, your badge will be printed at that time. Before leaving the conference stop by the TX counter to sign your CE certificate and take it with you. Due to state CE requirements, WVC cannot mail your CE certificate, and it will not be available online. If you are licensed in Texas and did not register with a Texas address, please inform the attendant at the CE counter,
and a certificate will be printed and ready for you when you check out.

Please note one hour of continuing education credit may be earned for each full hour of clinical seminar/presentation, lecture, discussions covering veterinary medicine, or lab attended. The maximum CE hours that can be obtained per Veterinarian is 49.5 and Veterinary Technician is 40.5.

*Additional purchase required.   **Contact your state for CE requirements.

How do I register for the 2017 WVC Annual Conference?

Registration opens September 1, 2016. You can register on our website by clicking the green “Register Now” button and completing the process. On-site registration is available located at our registration counter on level 2 of the Mandalay Bay Convention Center. To save time we recommend registering online so when you arrive at the conference you can pick up your badge and begin your day.

What is your cancellation policy for registration and paid sessions?

Cancellation Policy

  • $50 processing fee applies to Conference registration cancellations.
  • $25 processing fee applies to Guest badge cancellations.
  • $75 processing fee applies to all Hands-on Labs. Full refund will be provided if a lab is canceled by WVC due to inadequate enrollment.
  • Lunch & Learn/Workshop registrations are nonrefundable and nontransferable.
  • $25 badge replacement fee (replacement is only available onsite).
  • DVM Student and Veterinary Technician Student registrations are nonrefundable.

Cancellation Policy for Tours

  • 90 days or more prior to event – 100% refund
  • 14-89 days from event  – 50% cancellation fees
  • Less than 14 days from event – non-refundable

Requests for refunds must be received at the WVC Office in writing (via email /fax/U.S. mail) by February 25, 2017. Requests postmarked after February 25, 2017 will not be processed. No exceptions. All registrations are nontransferable. or Fax: 702.739.6420

Can I bring a guest?

Yes, you may bring a guest by purchasing a guest badge. The guest badge allows access to the exhibit hall, evening entertainment, and complimentary shuttles from the Mandalay Bay to the off-site events. The guest badge DOES NOT include access to any scientific sessions. Guests who wish to attend the Scientific Program lectures must purchase an additional badge, registering in the appropriate category. You may purchase more than one guest badge.

What is your Child Policy?

Children under the age of 18 do not require a guest badge. A child may enter the Exhibit Hall and certain events if accompanied by a badged adult. Children under the age of 18 are not permitted in any scientific sessions.

Does WVC provide childcare?

WVC does not provide childcare services due to current Clark County, Nevada restrictions. WVC does not recommend that you bring children under 18 due to the professional and medical nature of the Conference. Please contact your hotel concierge directly for information about child care services within your hotel.

I am not going to the conference but would like to register several people from my clinic to attend. How do I do this?

Each participant must have their own account in order to keep a record of their CE hours. You may register via the WVC website or by completing a pdf registration form. You will have to enter the information of the participant as if you are the participant. You will be required to enter their contact information, email address, preferred phone number, home or business address, profession, and payment information, etc.

I tried to add a Labs/Workshops/LL/ Conference Activities to my registration and my confirmation states that I am on the waitlist. What is this?

When a course is full, the waitlist is an automated process, allowing a participant to place themselves in line for an opening. When a spot becomes available, WVC will contact you directly.

What sessions am I allowed to attend?

As a badged primary participant, you are welcome to attend all sessions/lectures, however; there are paid sessions such as Hands-on Labs, Lunch & Learns, and most Workshops that have an additional fee and can be exclusive to specific registrant types. Please review the sessions carefully before selecting. Click Here to view the 2017 Scientific Program.

Do I sign up for each session I want to attend?

No, WVC’s scientific lectures, including symposia, and special presentations are open to all registered participants on a first-come, first-served basis. However; for your own personal use, you may use the MySchedule application to list all the sessions you are interested in attending. Please note that Hands-on Laboratories, Workshops, and Lunch and Learns require an additional registration and fee.

Is lunch included in the registration?

No. However, lunch and food options are available inside the Exhibit Hall and throughout the Conference hotel and Convention Center. Complimentary breakfast is available for Industry Symposia and complimentary box lunches are also available from Industry Lunch Seminars, both on a first-come first-served basis for registered participants.

Are the Conference Notes included in the registration fee?

Yes, Conference Notes are available with your registration for a year through the WVC Learning Library. Guest registration does not include Conference Notes.

Conference Notes Disclaimer: The Annual Conference Notes contain lecture notes for over 650 sessions being presented at the WVC Annual Conference. While every effort has been made to include notes for all sessions, some notes are not available. In particular, notes for Hands-on Labs, Workshops, Industry Seminars, and Symposia are typically published separately and distributed directly to attendees during the session. Due to the level of audience participation, notes are not required for Lunch & Learn sessions and select sessions that focus on case presentations.

How do I access conference notes?

There are a couple of ways to access conference notes. They are available through the program website and on the WVC-Connect mobile app. You must be logged into to your WVC account to view session notes.

DOWNLOAD ALL CONFERENCE NOTES: You may download all conference notes as a zip file (200 MB) to your desktop by clicking the Login/My Schedule text in the gray bar at the top of the page, then by clicking Download All Conference Notes text on the left side navigation. This is a larger file and you must be logged into your WVC My Account to access them.

VIEW NOTES BY SESSION: You must be logged in to view the notes. Click on the Login/My Schedule text in the gray bar at the top of the page, then click on the program button and select how you want to view the sessions. You will be able to view the notes once on the individual session page.


Log in to the mobile app, then select schedule. If sessions notes have been provided, an icon will appear in the footer area. You can favorite sessions to easily reference in the future through My Schedule.

Conference Notes Disclaimer: The Annual Conference Notes contain lecture notes for over 650 sessions being presented at the WVC Annual Conference. While every effort has been made to include notes for all sessions, some notes are not available. In particular, notes for Hands-on Labs, Workshops, Industry Seminars, and Symposia are typically published separately and distributed directly to attendees during the session. Due to the level of audience participation, notes are not required for Lunch & Learn sessions and select sessions that focus on case presentations.

How do I access the WVC Learning Library?

To access the Learning Library, follow the instructions below.

  1. Type the following URL into your browser:
  2. Navigate to the upper right hand corner and click on the Login text.
  3. Log in using your WVC login credentials (email address and password).

Please note the login is case sensitive.

If you need assistance retrieving this, please contact or 866.800.7326.

How do I keep track of sessions I attended so I can submit my CE to my state regulator?

Badge scanning technology is utilized at the Conference in order to better understand attendee interests and preferences. The information collected will be used to improve future events and enhance attendee experience. We encourage all participants to take part in this process to ensure the most accurate data is obtained. As an extra benefit, you can personally keep track of sessions you attend and refer to the information in your WVC account. Most WVC sessions comply with state mandates for continuing education credit (you are responsible for confirming specific requirements in states where you are licensed), and your onsite record can help supply the documentation you need.

To access a copy of your My Record, follow the instructions below.

  1. Click My Account on the top right corner of and login
  2. Click My Record/Certificate on the left side.
  3. Click the Annual Conference event to view sessions attended and take the session survey. You may add or delete sessions as you prefer.
  4. Once you have finalized your selections, click on the Record of Sessions button to print and/or download a copy.
  5. Click on the Print CE certificate button to view and print your CE Certificate. If you have any questions or problems, please email

A Record of Sessions Form has also been provided for you in the Scientific Program & Exhibit Hall Guide.

How do I use the MySchedule?

MySchedule is accessible through the program website at

In order to use the MySchedule feature, you must be logged in to your WVC Account. 

Browse the program and favorite sessions and exhibitors by clicking on the star icon. This will add items to your My Schedule.

Click on the MySchedule button in the left hand navigation area to view a full list of sessions. 

This information will automatically be added to the WVC-Connect mobile app when you download and log in for use while at the Conference. 

How do I download the WVC-Connect mobile app?

The 2017 WVC-Connect app will be released in January 2017. WVC encourages you to download and install the app before the Meeting, and download any notes available before each session starts. The app is available for both Apple and Android devices via Apple’s App Store and Google Play, respectively. Search for WVC 2017.For iOS devices, you will need iOS 7.0 or higher, and for Android devices you will need Android 2.3 or higher. 

Once you download and install the app, you will log into your account with your email address and badge id number (found in your confirmation email).

If you have any difficulties, please contact CadmiumCD at or call (410) 638-9239. We look forward to seeing you in Las Vegas!

Is there free WiFi offered at the Mandalay Bay South Convention Center?

Yes, on level 2 and 3, but unfortunately not on level 1 or in the Exhibit Hall.  Please check with your hotel front desk about WiFi in your room.

Where do I pick up my badge?

All badges will be printed and picked up onsite. Level 2, Oceanside A Ballroom,  Mandalay Bay South Convention Center.

  • BADGE ENCODING DISCLOSURE: As a WVC primary registrant, your contact information is automatically encoded into your badge. When the badge is scanned at the Exhibit Hall, the encoding supplies your name, mailing address, email address, telephone number, and fax number. This badge system replaces a business card and should be protected and should be scanned at your discretion.
  • Badges will be printed onsite, U.S. and International. ID required.

How do I receive my CE certificate?

Your CE Certificate will be available to print online after the conference in your WVC MyAccount.

CE certificates will not be issued to Retired Veterinarian, DVM Students, Veterinary Technician students, General Attendees and Guests, as they are not eligible for continuing education credits, however a participation certificate will be available to print if needed, excluding guests.

TEXAS CE: To meet the requirements for the State Board of Veterinary Medical Examiners, you must check in at the Texas CE counter at Onsite Registration, your badge will be printed at that time. Before leaving the conference stop by the Texas CE counter to sign your CE certificate and take it with you. Due to Texas CE requirements, WVC cannot mail your CE certificate, and it will not be available online. If you are licensed in Texas, and did not register with a Texas address, please inform the attendant at the CE counter, and a certificate will be printed and ready for you when you check out.

For previous conference certificates or other WVC continued education events, please submit your request by email to

How do I reserve my hotel room and what options do I have?

WVC negotiates discounted hotel rooms in Las Vegas. Hotel booking will open September 1, 2016. You can book online or by calling the hotel directly. Be sure you mention you will be attending the WVC 89th Annual Conference when reserving your room.

Can I bring my RV to the Conference?

The 5-Star Oasis RV Resort is located only 2.5 miles from Mandalay Bay and offers beautiful sites with many amenities. Please visit their website to learn more.

2711 W. Windmill Lane
Las Vegas, NV 89123
Phone: 1-800-566-4707

Is WVC providing transportation to and from McCarran International Airport?

Airport Arrival Shuttle Bus Service.
Transport to the following hotels: Mandalay Bay Resort & Casino, Four Seasons, Luxor Hotel & Casino, and Excalibur Hotel & Casino.

Saturday, March 4, 9:00a-7:00p
Sunday, March 5, 8:00a-10:00p

Terminal 1, Group shuttles are available on the west side of baggage claim, outside door exits 7 – 13. Airport personnel are available to help queue the lines and provide assistance as needed.

Terminal 3, Shuttles are conveniently located outside on Level Zero on the west end of the building to serve domestic travelers and on the east side of the building to accommodate international travelers. Quick exit lanes will allow traffic to leave the airport quickly and airport personnel are available to assist as needed.

Airport Return Shuttle Bus Service. Pickup at Mandalay Bay Convention Center Shark Reef Entrance for shuttle to McCarran International Airport

Thursday, March 9, 6:00a-6:00p

Is WVC providing hotel shuttle transportation to and from the other contracted hotels to Mandalay Bay Convention Center?

Transportation will only be provided for the following hotels during conference. Shuttles will run every 15-25 minutes from Mandalay Bay Convention Center Shark Reef entrance, level 1.

Luxor Hotel & Casino: North Bus Plaza
MGM Grand Hotel & Casino: Lower level of MGM Grand Garden Entrance
New Your-New York Hotel & Casino: Main/valet entrance on Tropicana Blvd.
Excalibur Hotel & Casino: Rotunda entrance

Sunday, March 5: 7:00a-6:30p
Monday, March 6: 6:00a – 8:00p
Tuesday, March 7: 6:00a – 7:00p
Wednesday, March 8: 6:00a – 7:00p
Thursday, March 9: 6:00a – 5:00p

Is there a place to check our bags during Annual Conference?

Yes, you may check-in your baggage on Sunday and Monday for arrivals and again on Thursday for departures. Location is TBD. For participants not staying at Mandalay Bay, the hotel bell desk will not hold luggage.

What should I wear?

Business casual attire is recommended. Wear comfortable shoes, and bring a sweater or jacket, session rooms tend to run on the cooler side. If you are participating in a hands-on lab, please wear closed-toe shoes and scrubs.

What is the weather like in Las Vegas in March?

The temperature in Las Vegas during March averages in the 60’s – 70’s (Fahrenheit).

Will there be a Mother's Room?

The Mother’s Lounge will be available Sunday-Thursday, 7:00a-6:00p in Jasmine H, Level 3.

Attendees with Disabilities

Please contact the WVC office toll-free at 866.800.7326 or 702.739.6698 before December 1, 2015, so we can anticipate and assist with your special needs. Wheelchair and scooter rentals are available at Hotel Bell Desks, on a first come, first served basis. In addition, you can contact Universal Mobility at 800.852.3006, or or the company’s website at

What do I do if I lose an item at conference?

For lost or stolen items at the Mandalay Bay Conference Center, please find the closest house phone and request to speak to the security department. WVC staff turns in all lost items at the end of each conference day.

How can I find options for dining and Las Vegas shows?

Seats Taken concierge service will be available at the concierge desk on Level 1 of the convention center, next to the elevators.

Updated link to WVC discounts page coming soon.

What are the future dates for the WVC Annual Conference?

March 4-8, 2018

Didn't quite find the answer you were looking for? Send us a note in the form below, detailing the issue you are experiencing and our technical team will reach out to you for follow up and further assistance.